Service Agreement

Scope of this agreement

This Service Agreement applies when you access or use DomainLot websites, accounts, checkout, customer support, domain management tools, and related services. It is the general agreement for using DomainLot. Domain-specific orders and domain management are also governed by the Domain Registration Agreement, applicable registry rules, registrar requirements, ICANN policies, and TLD-specific terms.

Services

DomainLot provides domain search, registration, renewal, transfer, account management, billing, notifications, support, and related domain services. DomainLot may also offer add-on services such as DNS hosting, email aliases, URL forwarding, or other domain-related features. Some services are provided through registrar, registry, payment, infrastructure, analytics, email, DNS, and hosting partners.

Account information

You are responsible for providing accurate account, billing, and domain contact information and for keeping that information current. DomainLot may use your account and domain contact information to process orders, operate services, send required notices, provide support, and satisfy registrar, registry, payment, legal, and security obligations.

You are responsible for keeping your account secure. DomainLot may treat instructions submitted through an authenticated account as authorized account instructions. If you believe your account, payment access, authentication device, recovery codes, or account email has been compromised, contact support promptly.

Orders and payment

Prices are displayed before checkout. Payment is required before DomainLot submits paid services or paid registrar actions. A domain order is not complete until payment is accepted and the applicable registrar or registry accepts the requested action. If an order cannot be fulfilled before registrar submission or service activation, DomainLot may cancel the order and issue a refund through the original payment provider where possible.

Registrar-accepted domain registrations, renewals, successful transfers, restorations, and other registrar-executed paid domain actions are handled under the Domain Registration Agreement and are generally non-refundable after submission. Add-on services may be billed with the related domain or order and may be subject to their own availability and cancellation rules.

Domain registrations, renewals, and transfers

Domain services are subject to the applicable domain registration agreement, registry policies, ICANN policies, transfer policies, and dispute policies. DomainLot cannot guarantee that a requested domain can be registered, renewed, transferred, or kept available, even when a search or transfer check appears favorable.

Add-on services

Add-on services depend on the related domain, account status, payment status, and service availability. If a domain expires, is suspended, is transferred away, is deleted, or is no longer managed through DomainLot, related add-on services may stop working or become unavailable. DomainLot may change, pause, or discontinue add-on features when needed for operational, security, provider, or policy reasons.

Customer conduct

You agree not to use DomainLot services for unlawful activity, abuse, infringement, fraud, security attacks, or activity that violates registrar, registry, payment, or infrastructure provider rules. DomainLot may suspend or restrict service when required to protect customers, comply with policy, or respond to abuse, legal process, non-payment, or inaccurate information.

Prohibited activity includes phishing, malware, spam, credential theft, impersonation, illegal content, payment fraud, abusive automation, attempts to bypass security controls, and use that interferes with DomainLot, its customers, providers, registrars, registries, or internet infrastructure.

Support and notices

DomainLot may send account, security, billing, domain, transfer, renewal, support, and policy notices through the site, by email, or through other reasonable channels. You are responsible for reviewing notices and keeping your account email current. Support is provided through DomainLot support channels and may require account verification before account-specific information is discussed or changed.

Service availability and changes

DomainLot works to keep services available, but services may be interrupted by maintenance, software changes, provider outages, registrar or registry systems, payment networks, DNS, internet routing, security events, legal requirements, or circumstances outside DomainLot's control. DomainLot may update, replace, limit, or discontinue features as the service evolves.

Privacy

DomainLot handles account, billing, support, security, and domain service information as described in the Privacy page. Domain services may require sharing information with registrar, registry, payment, infrastructure, analytics, and compliance partners.

Suspension or termination

DomainLot may suspend, restrict, or terminate access to accounts or services for non-payment, chargebacks, fraud review, abuse reports, security risk, inaccurate information, account compromise, sanctions, legal process, provider requirements, registrar or registry procedure, or violation of this agreement or related policies. Some domain actions may remain subject to registrar, registry, ICANN, legal, or dispute requirements even after account access is restricted.

Limitation of liability

Domain services depend on third-party systems, registries, registrars, payment networks, DNS, email, and internet infrastructure. To the fullest extent allowed by law, DomainLot is not liable for indirect, special, consequential, punitive, or lost-profit damages arising from use of the services.

DomainLot is not responsible for losses caused by inaccurate account information, missed notices, expired domains, failed payments, unauthorized account access, third-party outages, registrar or registry decisions, search result changes, transfer failures, customer configuration errors, or events outside DomainLot's reasonable control, except where liability cannot be limited by law.